FINE FORM COACHING PRIVACY POLICY

 

Fine Form Coaching (the “Company”) is committed to maintaining robust privacy protections for its users.  Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.  

 

For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at www.fineformcoaching.com or through the Fine Form Coaching mobile platform within the Wix application (the “App”) on your mobile device.

“Service” refers to the Company’s services accessed via the Site, in which users can become members of the Fine Form online community; obtain nutrition, fitness and wellness information; purchase and participate in nutrition and lifestyle coaching sessions, purchase coaching and membership packages and participate in challenges.

The terms “we,” “us,” and “our” refer to the Company.

“You” refers to you, as a user of our Site or our Service. 

By accessing our Site or our Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.

 

INFORMATION WE COLLECT

 

We collect “Non-Personal Information” and “Personal Information.” 

 

Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. 

 

Personal Information: includes information that can be used to identify you, directly or indirectly, alone or together with other information. This includes things such as your full name, email address, phone number, age, mailing address, device IDs, certain cookie and network identifiers, and "Fitness and Wellness Data."

Fine Form Coaching collects, uses, discloses and processes Personal Information as outlined in this Privacy Policy, including to operate and improve the Services and our business; for advertising and marketing; and to provide you with innovative nutrition and wellness services, as further described in this Privacy Policy. 

 

We may create de-identified or anonymous data from Personal Information by excluding data components (such as your name, email address, or linkable tracking ID) that makes the data personally identifiable to you, through obfuscation, or through other means. Our use of anonymized and de-identified data is not subject to this Privacy Policy. 

 

COLLECTION OF PERSONAL INFORMATION

 

Fine Form Coaching collects your Personal Information in a number of ways and for various purposes, including:

  1. When you register for an account or interact with our Services. We collect Personal Information when you use or interact with our Services, including when you register with us, when you obtain coaching services, and when you make purchases from us (including processing of payment).This Personal Information may include name, address, phone number, username and password, email address, date of birth, and payment information. We use this data to create your account, enable your activity within our Services, and to provide the services generally, including to develop, enhance, and improve our Services and your experience. We also use this data for internal purposes related to certain research, analytics, innovation, testing, monitoring, customer communication, risk management, and administrative purposes

  2. When you input Fitness and Wellness Data within our Services. "Fitness and Wellness Data" includes data you provide related to your lifestyle (e.g., sleeping habits), life events, dietary restrictions, fitness goals, height, weight, measurements, fitness level, heart rate, sleep data, BMI, biometric data, and similar types of data relating to physiological condition, and activity. We collect this data in order to provide the Services and to tailor features, products, advertising, and services to your interests and goals, including providing meal suggestions, workout plan

  3. When you communicate with us or sign up for promotional materials. We collect Personal Information when you communicate with us or sign up to receive promotional materials or information via email, push notifications, or text messages - including email address, mobile number, WeChat ID, etc. If you consent to such messages, we may use your Personal Data and other information to communicate with you about the Fine Form Coaching Services you have purchased or used; provide you with promotional messages and personalized advertising; to notify you of other products; to notify you of contests, challenges, sweepstakes, and other promotions ("Promotions"); to notify you of Services we think may be of interest to you; and, for other marketing purposes. You can manage your communication preferences by registering for and logging into your account. Please note that regardless of your email settings, we may send you notifications pertaining to the performance of our Services, such as revision of our Terms or this Privacy Policy or other formal communications relating to products or Services you have purchased or use. We may use your Personal Information to respond to your requests for technical support, online services, product information or to any other communication you initiate. This includes accessing your account to address technical support requests. We may also use your Personal Information to address your requests, inquiries, and complaints.

  4. When you participate in special activities, offers, or programs. We may request or otherwise collect Personal Information, including Fitness and Wellness Data when you participate in Promotions, when you participate in surveys, or when you participate in research activities or initiatives, including for academic, commercial, wellness-related and research study purposes ("Research"). This includes Personal Information, such as name, address, email address, telephone number and age and other information that may be appropriate in order to participate. We may also launch surveys that ask you to answer questions about a range of topics from Personal Information to brand and product preferences. 

  5. When you engage with our online communities. We may collect your Personal Information when you engage with our online communities. This includes when you interact with our social media pages, submit content, leave reviews, or otherwise enter information into comment fields, blogs, message boards, events, and other community forums sponsored by or affiliated with Fine Form Coaching. 

  6. When you connect with us through social media. You may choose to enable, log into, or sign on to the Services through various social media or social networking services, such as Facebook, or Google ("Social Networking Service" or "SNS"). When you connect using your SNS accounts, we may collect Personal Information that you have provided to that SNS. For example, when you log in with your Facebook credentials, with your consent, we may collect Personal Information from your Facebook profile that is permitted under Facebook's Terms of Use - such as your email address, profile picture, and friend list. We use this data to provide, enhance, and personalize the Services. If you do not want to provide us with this data, you need to adjust the privacy settings on your SNS account.

  7. When we collect cookies. We specifically use browser cookies for different purposes, including cookies that are strictly necessary and for functionality. See the “Cookies” section of this Privacy Policy for more information on Cookies. 

  8. When you ask us to customize Services. We use photos, videos, or other nutrition, fitness and wellness data you provide to us to customize Services.

  9. When we comply with Legal Requirements or Obligations, Law Enforcement, and for Public Safety Purposes. We may use Personal Information in order to comply with laws, regulations, court orders, or other legal obligations or to assist in an investigation, to protect and defend our rights and property, or the rights or safety of third parties, to enforce our Terms of Use, this Privacy Policy, or agreements with third parties, or for crime-prevention purposes.

 

COOKIES

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. 

Cookies can be classified according to their type, duration and category.

Type:

  • First-party cookies: Cookies that Wix places on your site. 

  • Third-party cookies: Cookies that are placed and used by third parties. 

 

Duration:

  • Session (transient) cookies: These cookies are erased when site visitors close their browsers and are not used to collect information from their computers. They typically store information in the form of a session identification that does not personally identify the user.

  • Persistent (permanent or stored) cookies: These cookies are stored on a site visitor's hard drive until they expire (at a set expiration date) or until they are deleted. These cookies are used to collect identifying information about the user, such as web surfing behavior or user preferences for a specific site.

 

Category:

  • Strictly necessary cookies: These are the cookies that let your visitors browse through your site. They are also necessary for security reasons. 

  • Functional cookies: These cookies "remember" registered visitors/customers in order to improve their user experience. 

 

Please visit https://www.allaboutcookies.org for more information about cookies.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you.Wix uses cookies for many important reasons, such as:

  • To provide a great experience for your visitors and customers.

  • To identify your registered members (users who registered to your site).

  • To monitor and analyze the performance, operation and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use. 

 

Take a look at the table below to see which cookies are placed on Wix sites:

 

First-Party Cookies

 

Third-Party Cookies

 

 

 

 

 

 

 

 

 

 

 

If you wish to learn about managing cookies please refer to this link https://www.allaboutcookies.org/manage-cookies/

 

Please note that by opting out of cookies you may not be able to access certain services within our website such as purchasing coaching sessions and packages, online bookings, and accessing members pages.

 

The following links explain how to access cookie settings in various browsers:

 

Firefox https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies

 

Internet Explorer

https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

 

Google Chrome

https://support.google.com/chrome/answer/95647

 

Safari OsX 

https://support.apple.com/en-ca/guide/safari/sfri11471/mac

 

Safari iOs

https://support.apple.com/en-us/HT201265

 

Android

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en&oco=0


 

CHILDREN’S PRIVACY

 

The Site and the Service are not directed to anyone under the age of 18. The Site does not knowingly collect or solicit information from anyone under the age of 18, or allow anyone under the age of 18 to sign up for the Service. In the event that we learn that we have gathered personal information from anyone under the age of 18 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at stephanie@fineformcoaching.com

 

STORAGE, USE, SHARING AND DISCLOSURE OF YOUR PERSONAL INFORMATION.

 

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

In general, the Personal Information you provide to us is used to help us communicate with you and customize the Services for you. For example, we use Personal Information to customize coaching sessions to each client; We use Personal Information to contact users in response to questions; We use Personal Information to create Groups, Challenges and Forum Topics. 

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may disclose your Personal Information for the purposes as described in the prior section of this Privacy Policy, and in the following ways:

 

  1. To other Users/Fine Form Coaching Registered Users. With other users in the context of specific Services that are social in nature. In these cases, we disclose social data and certain Fitness and Wellness Data by default because the service being provided is one of social interaction. 

  2. To Social Network Providers. With social network providers when we use social network widgets, buttons, or plug-ins in our Services.

  3. For Legal Compliance, Law Enforcement, and Public Safety Purposes. With law enforcement, government or regulatory bodies, lawful authorities, or other authorized third parties in order to comply with laws, regulations, court orders, or other legal obligations or to assist in an investigation, to protect and defend our rights and property, or the rights or safety of third parties, to enforce our Terms of Use, this Privacy Policy, or agreements with third parties, or for crime-prevention purposes.

 

Non-Personal Information:

 

In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

 

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.


 

YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION

 

You have the right at any time to prevent us from contacting you for marketing purposes.  When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional email. You can also indicate that you do not wish to receive marketing communications from us in the [list location of opt-out page, i.e. “Settings” section] of the Site. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the [location of opt-out page] of the Site, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.

 

WITHDRAWING YOUR CONSENT

 

If you would like to withdraw your consent for collection of personal information, delete or change the collected information please contact us at stephanie@fineformcoaching.com

 

LINKS TO OTHER WEBSITES

 

As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

 

CHANGES TO OUR PRIVACY POLICY

 

The Company reserves the right to change this policy and our Terms of Service at any time.  We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.

 

CONTACT US

 

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to stephanie@fineformcoaching.com

Last Updated: This Privacy Policy was last updated on March 21, 2020.

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